Support

Aliter Consulting have supported and continue to support many customers with their SAP projects and productive operations. Our consultants have real life industry experience supporting customers during complex SAP implementations, post-cutover and on-going operations.

Our support services focus on the technical SAP Basis and SAP NetWeaver disciplines but encompass the full range of SAP Business Suite and complimentary software components. We can tailor support to your specific needs and help fill any gaps you may have in your internal staff capabilities, either in the short term whilst your skills are ramped-up, or long term if you prefer to maintain a collaborative relationship.

Support services offered by Aliter Consulting include but are not limited to the following Basis-related areas:

  • System refreshes – clone, copy, refresh
  • Maintenance – support package stack updates, enhancement package updates, kernel updates
  • Knowledge transfer and mentoring
  • Performance – tuning and troubleshooting issues
  • Monitoring and system health checks
  • User maintenance and authorisations
  • Job scheduling – SAP scheduler or external scheduler
  • Transport management
  • SAP Router – installation and configuration
  • SAP Web Dispatcher – installation, configuration and maintenance
  • SAP HANA Cloud Connector – installation, configuration and maintenance

With the rapid pace at which SAP software components are changing in today’s world, we aim to keep knowledge and skills as up to date as possible in order to knowledge transfer and/or mentor our customers’ own technical teams and improve the support to you. Support can be offered on-site at your premises or remotely from our offices.

If you’d like to discuss in more detail how Aliter Consulting can assist you specifically with your support requirements, please drop us a line with no obligation info@aliterconsulting.co.uk.