SAP System Support at West Sussex County Council

Business Case

WSCC engaged with Aliter Consulting in the summer of 2022 to support their SAP estate after the previous incumbent had completed their engagement.

The driver for this was:

  • Desire to return support services back to UK based
  • Operate a more cost effective, flexible support model
  • Automated monitoring and alerting of key SAP metrics to reduce the need for oldfashioned daily checks
  • Work alongside experienced SAP technical consultants to support the WSCC Oracle migration

 

Engagement

Aliter Consulting are now solely responsible for the technical/Basis support of the WSCC SAP estate comprising SAP software components BW, ECC, EP, PI and SRM, underpinned by Oracle RDBMS.

Drawing on many yearsexperience supporting complex SAP environments, Aliter Consulting are able to provide a very cost effective and responsive support service than previously experienced.

Solution

Aliter Consulting recommended and implemented Solution Manager technical monitoring to remove the need to perform timeconsuming manual checks.An effective ticketing system was introduced to formalise and simplify collaboration, and to provide comprehensive SLA reporting.

Benefits Gained

The benefits realised, include:

  • No manual daily checks”; alerting only when something is wrong
  • Better SLA for support calls than previously experienced

Aliter Consulting had previously helped us with a successful migration of our SAP systems to new hardware, so were at the forefront of our minds when we sought a new partner to provide support for our SAP estate. Were now realising the benefits of the excellent service they provide.

Stewart Laird

IT Director, West Sussex County Council